Patch Remedy for LabTech License (per month)
We monitor and update the WUA services for all current versions of Windows. Without an updated and functional WUA your Windows patching will inaccurately tell you that your managed systems are up to date and this will affect Automate's ability to keep systems fully patched. We now automate the update of Windows 10 systems as part of our WUA maintenance services. Keep your Windows 10 deployments current and on the latest stable builds from Microsoft using Patch Remedy.
Supports Automate 12, Labtech 11
297 downloads
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Features
What Patch Remedy Does
Windows Patching
Using the data collected by the ConnectWise Automate services during the patching cycles we show you who is failing and provide tools available at your fingertips to help resolve the issues.
Microsoft Applications Patching
We monitor and report on all systems who do not have this commonly overlooked process running as part of their patching processes. Determine what systems are missing this feature and resolve the issue quickly.
How Patch Remedy Does It
Patch Remedy is a WUA and Patching assessment and repair tool used to assist the ConnectWise Automate patching services with common patching issues that take place inside Managed Services. Patch Remedy helps to tame the daunting tasks of verifying and resolving patching issues across all managed systems.
We Monitor WUA
Active scanning of WUA statuses
We scan the current WUA versions of all enabled clients regularly to determine the compliance levels of each system. We store this information in ConnectWise Automate and provide views for use with the repair tools.
We Fix WUA
Push WUA updates and repair WUA installations
We Monitor Patching
We look for hotfix failures, patching errors, missing patches and much more
We constantly review the patch and hotfix history of all systems under management and report on the issues we find. This strait up view helps the MSP quick identify and resolve patching issues before it becomes a problem.
We Fix Patching
We provide tools and commands to assist in resolving patching issues.
Accessing a troubled system is (1) click away when using Patch Remedy. We also provide tools to assist with patching issues, making quick work of resending patches to failed systems or commands to control WUA directly.
We Manage Windows 10 Upgrades
Some Windows 10 editions let you defer upgrades to your PC. When you defer upgrades, new Windows features won’t be downloaded or installed for several months. Deferring upgrades doesn’t affect security updates. Note that deferring upgrades will prevent you from getting the latest Windows features as soon as they’re available.
Patch Remedy scans Windows 10 systems to see if the systems are set to defer upgrades. You can also use Patch Remedy to enable or disable this option on the remote Windows 10 agent that support this option.
As of Patch Remedy version 4 we now upgrade Windows 10 systems from previous versions of Windows 10 to the current versions. You can either automate or manually launch the upgrade process on Windows 10 agents.
See Where You Stand
Get detailed patch percentages across all managed clients, export this data to Excel for further processing.
Include and exclude Agents from Patch Remedy
We give you several ways to meter what Patch Remedy reports on and what actions are taken across the client base. You have control of what clients are included in Patch Remedy.
At the client console you will find a tab that will further allow you to define what systems are managed by Patch Remedy.
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Screenshots
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Support
Quick Start Guide
Patch Remedy quick start guide
How to install Plugins
Here is a quick how-to install plugins on to a ConnectWise Automate System [Click Here]
So you are having some issues?
You are in the right place, Plugins4Automate is committed to making sure you get the most out of your investment so we have several support options for you
Plugin Support
Plugin support comes in 3 flavors, operational and licensing support.
Support Forums are here to help you find quick answers to your questions. If you are having a problem you can post them here for our team and the community to help you with. Please visit support.plugins4automate.com
Operational Support can be anything with using a particular plugin inside your MSP's environment. Each environment is different, where one MSP may have 300 agents all being remote laptops another MSP is managing thousands of agents in mixed environments spanning the globe. That makes supporting plugins expensive and time consuming when working with so many environments. This extra time and energy gets reflected in the rising cost of the monthly subscriptions for each plugin and leaves support for free plugins left behind. We want to make sure we can provide timely support to everyone regardless of the plugin and keep from raising the cost of subscriptions for MSPs that do not require support; for the benefit of a few that do.
Plugins4Automate has partnered with LabTech Expert to supply a pay as you go support service for any of our plugins at a flat rate of $130 per hour. Get expert care by a knowledgeable LabTech Certified Professionals with years of experience managing ConnectWise Automate and LabTech environments of various sizes. The LabTech Expert team will assist you in issues related to the use and operation of the plugins we offer. To reach out for support please direct emails to support@labtechexpert.com. Please include the plugin you are needing help with and any contact information. An automated ticket will be created for you and an engineer will reach out to you quickly.
License Support issues are handled in house, if you feel you have a issue with expired or non functional license subscriptions please send a email directly to Plugins4Automate. One of our team members will gladly work with you to get your license operational.
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