Magma for LabTech
Magma for Labtech is all about the colors and the visuals are really easy to understand. By using common colors and icons to represent a visual heath spectrum, the monitors stand out where they may not be seen as easily in other solutions. For example, In the pictures we see “Green“, green is good but as you look further you can see both diamonds and smiley faces depicted for each client we have activate monitors for.
This minor change in the visual spectrum lets you know that recent events have happened with the P4L client at some point in the last 24 hours, where diamonds depict the nothing has changed for this client for at least 24 hours. This varying degree of good helps you quickly determine where your time and review should be spent.
Each client integrates directly into the Magma Interface
You can navigate between each client exposing the groups and agents underneath.
Get detailed information on the health of the agents.
Get short and long term availability of all agent services being monitored.
The system is easy to deploy using our plugin.
Deploy and define enabled agents and the monitors assigned to them.
How to install Plugins
Here is a quick how-to install plugins on to a ConnectWise Automate System [Click Here]
So you are having some issues?
You are in the right place, Plugins4Automate is committed to making sure you get the most out of your investment so we have several support options for you
Plugin support comes in 3 flavors, operational and licensing support.
Support Forums are here to help you find quick answers to your questions. If you are having a problem you can post them here for our team and the community to help you with. Please visit support.plugins4automate.com
Operational Support can be anything with using a particular plugin inside your MSP's environment. Each environment is different, where one MSP may have 300 agents all being remote laptops another MSP is managing thousands of agents in mixed environments spanning the globe. That makes supporting plugins expensive and time consuming when working with so many environments. This extra time and energy gets reflected in the rising cost of the monthly subscriptions for each plugin and leaves support for free plugins left behind. We want to make sure we can provide timely support to everyone regardless of the plugin and keep from raising the cost of subscriptions for MSPs that do not require support; for the benefit of a few that do.
Plugins4Automate has partnered with LabTech Expert to supply a pay as you go support service for any of our plugins at a flat rate of $130 per hour. Get expert care by a knowledgeable LabTech Certified Professionals with years of experience managing ConnectWise Automate and LabTech environments of various sizes. The LabTech Expert team will assist you in issues related to the use and operation of the plugins we offer. To reach out for support please direct emails to firstname.lastname@example.org. Please include the plugin you are needing help with and any contact information. An automated ticket will be created for you and an engineer will reach out to you quickly.
License Support issues are handled in house, if you feel you have a issue with expired or non functional license subscriptions please send a email directly to Plugins4Automate. One of our team members will gladly work with you to get your license operational.
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