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Support

How to install Plugins

Here is a quick how-to install plugins on to a ConnectWise Automate System [Click Here]

So you are having some issues?

You are in the right place, Plugins4Automate is committed to making sure you get the most out of your investment so we have several support options for you.

Plugins4Automate started pushing all support issues to the support forums starting in July 2018. Any support requests should be posted in the forum best suited, make sure to include screenshots and detailed logs of your events. Be as detailed as possible with your titles and posts so that others looking at forums can find their issues posted quickly. Other MSPs can then chime in if they also are having such an issue which makes using a forum post more desirable.  We will be monitoring all forums daily for new entries and will respond in a timely manner. 

Support Forums

Our support forums are here to help you find quick answers to your questions. If you are having a problem you can post them here for our team and the community to help you with.

Plugin Support

Plugin support comes in 2 flavors, operational and licensing support.

Operational Support can be anything with using a particular plugin inside your MSP's environment. Plugins4Automate's support forums are here to help you find quick answers to your questions. If you are having a problem you can post them here for our team and the community to help you with. Please visit support.plugins4automate.com. When using the support forums, make sure to post any images, logs or other supporting information to help our team assist you. This allows other MSPs that may be having the same issues insight and support from you posts. Also make sure to look over both the forum for your plugin (each has its own) and the general forum which will have support for common issues across any plugin.

License Support issues are handled by direct email, if you feel you have a issue with expired or non functional license subscriptions please send a email directly to Plugins4Automate. One of our team members will gladly work with you to get your license operational.

 

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