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Support

How to install Plugins

Here is a quick how-to install plugins on to a ConnectWise Automate System [Click Here]

So you are having some issues?

You are in the right place, Plugins4Automate is committed to making sure you get the most out of your investment so we have several support options for you.

Plugins4Automate started pushing all support issues to the support forums starting in July 2018. Any support requests should be posted in the forum best suited, make sure to include screenshots and detailed logs of your events. Be as detailed as possible with your titles and posts so that others looking at forums can find their issues posted quickly. Other MSPs can then chime in if they also are having such an issue which makes using a forum post more desirable.  We will be monitoring all forums daily for new entries and will respond in a timely manner. 

Support Forums

Our support forums are here to help you find quick answers to your questions. If you are having a problem you can post them here for our team and the community to help you with.

Plugin Support

Plugin support comes in 2 flavors, operational and licensing support.

Operational Support can be anything with using a particular plugin inside your MSP's environment. Each environment is different, where one MSP may have 300 agents all being remote laptops another MSP is managing thousands of agents in mixed environments spanning the globe. That makes supporting plugins expensive and time consuming when working with so many environments. This extra time and energy gets reflected in the rising cost of the monthly subscriptions for each plugin and leaves support for free plugins left behind.  We want to make sure we can provide timely support to everyone regardless of the plugin and keep from raising the cost of subscriptions for MSPs that do not require support; for the benefit of a few that do. 

Plugins4Automate has partnered with LabTech Expert to supply a pay as you go support service for any of our plugins at a flat rate of $130 per hour. Get expert care by a knowledgeable LabTech Certified Professionals with years of experience managing ConnectWise Automate and LabTech environments of various sizes. The LabTech Expert team will assist you in issues related to the use and operation of the plugins we offer.  To reach out for support please direct emails to support@labtechexpert.com . Please include the plugin you are needing help with and any contact information. An automated ticket will be created for you and an engineer will reach out to you quickly.

License Support issues are handled in house, if you feel you have a issue with expired or non functional license subscriptions please send a email directly to Plugins4Automate. One of our team members will gladly work with you to get your license operational.

 

Plugin Sales

Please call (321) 361-6211  to talk with our sales department, they are always glad to talk shop.

Need to cancel your subscription?

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