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Patching Linux using LabTech(Automate) yet?

Patching Linux using LabTech(Automate) yet?

In most MSPs, Linux is a small if any footprint in their overall service offerings and this is reflected in the support given to these systems within the RMM tools they use.  MSPs often pass on managing Linux agents as the RMM tool they have available to them does not lend itself to managing Linux patching and updates.

Demand drives the development of the tools we use and we all know that Windows OS reigns supreme in the managed businesses realm. With MSPs looking to save every dollar where they can, they are not hiring techs to man the helpdesk that are Linux hardened vets. If they are lucky to have 1 guy that knows his way around BASH, he tends to be closer to management. They also most often overlook these systems in any maintenance plans the RMM tool is providing. This tends to leave Linux systems that are widely considered the workhorses of the Internet grossly under patched and vulnerable to exploits.

Like any MSP we had similar issues with maintenance plans as techs came and left taking skill sets with them. It was hard to keep up with managing maintenance when the previous engineer was very Linux savvy and the incoming engineer is not. Where do they pick up and go with patch management of these systems?

In comes a patch manager for Linux that plugs into LabTech, Linux Update Manager.

Plugins4LabTech decided to jump in and help give MSPs the ability to have a standard method and interface inside LabTech that they could use to determine what systems they have. MSPs can know what updates are available for each system and the ability to automate the installs of patches and updates. MSPs can determine if they have systems that have pending updates or pending reboots due to updates.  See what update versions of packages are available and the ability to manually run updates or update a single package.  The first release has basic automation controls for unassisted updating but the P4L team assures us there is several big expansions they want to add to the plugin to include detailed scheduling of updates, ticketing and alerting.

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